Consumers often search online for a local business with recent reviews and an average review rating of at least four stars. If a business doesn’t fall into that category, there’s a good chance they’re losing potential customers to competitors. To avoid losing sales, it’s important to continuously generate positive reviews while managing the negative ones.

For local businesses, having a steady stream of recent reviews is crucial. 73% of consumers say reviews written more than 3 months ago aren’t relevant anymore. Customers want to see reviews that relate to the business as it is today.

Listing Builder is needed in order for Customer Voice to access the My Listings page.

An unlimited number of email review requests can be sent each day, however, Customer Voice Standard accounts have a limit of 15 emails/month.

Due to mobile service provider standards the daily limit of SMS requests is 150. If you are sending a large number of SMS requests per day, this helps prevent your number from being flagged as a spam account.

A dropped SMS request can be due to several reasons. Click on the tooltip next to the status to see a possible reason why the request was not able to send. Most likely it’s due to:The phone number is a landline and is unable to receive text messages.

The number has blocked receiving messages from unknown numbers.

The phone associated with this number is turned off or unavailable.

The number you’re trying to send to may no longer exist.

And occasionally an SMS message will not be delivered due to being flagged by the mobile carrier or an unknown error. This can happen because of spam filtering by the service provider. In this case you can wait a moment and try to send the message again.

For Customer Voice Standard accounts, emails will come from the email noreply+businessname@smblogin.com. The client's business name will be automatically substituted in for “business name”. With Customer Voice Pro, clients may choose to customize their "sent-from" email domain. Do this by clicking "Edit Send from email" when editing an email template and verifying the SPF, DKIM, and DMARC Validations under their domain.

When your client has activated the SMS add-on and is ready to start sending SMS requests, we’ll do a search for available numbers with the area code of their business and select one to assign to their account. In the case that there are no available numbers with the same area code, we choose the next closest location.

For example, the area code for Manhattan is very small and has very few numbers, so we will choose another number from that city. It will be a 10 digit phone number.

Your clients can request reviews on any site that we currently monitor reviews for. A complete list can be found in Partner Center > Administration > Customize > Listing Sources. Beyond this, your clients have complete editing ability of the email or SMS templates. You can include a link to a different website not currently supported by adding a link to a button.

A2P 10DLC refers to a system in the United States that allows businesses to send Application-to-Person (A2P) messaging via standard 10-digit long code (10DLC) phone numbers. In an effort to create a more trusted and regulated ecosystem, A2P 10DLC requires businesses to register their business information and campaign information with the carriers. For SMBs, registration is required for those using Customer Voice. Partners need to register their SMBs using the built-in registration form in Customer Voice. Registration must be complete and processed before SMS messaging will be activated due to the A2P requirement.